All posts on July, 2016


Privacy

KeySniffer Follows the Scent of Cheap Wireless Keyboards

A vulnerability in inexpensive wireless keyboards lets hackers steal private data, Bastille reported this week. The vulnerability lets hackers use a new attack the firm dubbed “KeySniffer” to eavesdrop on and capture every keystroke typed from up to 250 feet away. The stolen data is rendered in clear text. It lets hackers search for victims’ credit card information, passwords and more.

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Customer Service

The 4 Fundamental Attributes of Customer Loyalty, Part 3

Dealing with customers in context can equate with personalization, as many define it. Or it can refer to enabling customers to jump out of a largely automated customer-facing process to deal with a company representative. Additionally, it can mean getting down in the weeds of some hyper-specific aspect of a customer’s issue. A lot depends on what the vendor and customer are trying to accomplish.

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